Quality & Process Excellence Assistant

Duties and Responsibilities

• Assist the Head of Quality & Process Excellence in maintaining and developing the existing quality management system.
• Draft and manage quality system documents as and when required.
• Participate in review meetings, workshops and improvement projects.
• Translate customer requirements into process excellence in collaboration with process owners.
• Monitor, analyse key performance indicators and raise alerts when needed
• Follow up action plans while facilitating change.
• Conduct training.

Profile

• Degree in related field or equivalent.
• Passionate about positive problem-solving.
• Collaboration and communications skills.
• Self-motivated, proactively following projects and action plans.
• Attention to detail, professional and ethical.
• Good command of the English and French languages both verbal and written.
• Proficient in Microsoft Office Tools and statistical software.